Who we are

Shadow Support Ltd (“we”, “us”, “our”) is a company registered in England (company number 07836980) at 132 Widney Lane, Solihull, B91 3LH. We are the data controller for the personal information described in this policy.

If you have any questions about this policy or how we handle your information, contact us at info@shadowsupport.co.uk, call 0121 709 4646, or write to us at the address above.

Information we collect

Enquiries: when you use our callback form, email or call us, we collect your name, email address, phone number (if you give it), the service you’re interested in and the content of your message.
Clients: when we provide IT services, we hold contact details for your staff and the information needed to deliver and invoice our services.
Website use: like most websites, our hosting provider automatically records basic technical information such as your IP address, browser type and the pages you visit, to keep the site secure and working.

How we use your information

To respond to your enquiry and arrange a consultation or callback.
To provide, manage and invoice our services if you become a client.
To keep our website and systems secure.
To meet our legal, accounting and regulatory obligations.

We do not sell your personal information, and we do not use it for marketing without your consent.

Our lawful basis

Under UK data protection law we rely on: our legitimate interests in responding to enquiries and running our business; contract, when we provide services to you or take steps at your request before entering into a contract; and legal obligation, for example to keep financial records.

Who we share it with

We only share personal information where necessary, with trusted providers who help us run our business, such as our website hosting, email and IT service providers, and our professional advisers. They may only use it to provide their services to us. We may also share information where the law requires us to.

Our website uses fonts provided by Google Fonts. When a page loads, your browser connects to Google’s servers, which receive your IP address. Google may process this information outside the UK.

How long we keep it

We keep enquiry details only for as long as we need them to respond and follow up, normally no longer than 24 months if you don’t become a client. Client records are kept for the length of our relationship and then for as long as we are legally required to, for example six years for financial records.

Keeping it secure

As an IT services company, we take security seriously. We use appropriate technical and organisational measures to protect personal information from loss, misuse and unauthorised access.

Cookies

Our website does not set its own cookies or use tracking or advertising cookies.

Your rights

You have the right to request access to the personal information we hold about you, and to ask us to correct, erase or restrict it, to object to how we use it, and to request a copy to transfer elsewhere. To make a request, contact us using the details above. We will respond within one month.

If you’re unhappy with how we’ve handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

Privacy policy