Although we resolve the majority of issues remotely, there are certain situations, such as hardware failure or internet connectivity issues, where a site visit is necessary. When this happens a technician will be sent to you without delay. If you have our ShadowMonitor or ShadowSupport packages, you will benefit from a reduced hourly fee. Both ShadowSupport+ and ShadowResponse include site visits.
Site visits are also a great opportunity for us to make sure there are no other problems we aren't aware of, and to ensure you are getting the most from your IT.
Onsite Support Benefits
With over 30+ years combined IT experience, there isn't much our technicians can't do.
We pride ourselves in giving you a professional service at all times.
FAST RESPONSE TIMES